Frequently Asked Questions
You will find the answers to most of your questions here. If you still have questions, please contact us via our contact form or by email at lynn.rousseau@lempreintecoop.
Products
All our items are exclusively made by Quebec artisans.
Yes, the selection of products available online is fewer than the selection that we have in store.
However, you can contact us at (514) 861-4427 and we will do our best to help you.
To help you in your search we have created tabs grouping the products by themes. You can also search directly for a product by clicking on the magnifying glass at the top left of your screen.
Order
Contact us immediately at (514) 861-4427. If your order is still being prepared, we will do our best to fulfill your request.
Several days have passed and you still haven't received your package? You can check the tracking of your package by clicking on the link contained in the email confirming the shipment of your package. If any anomaly is detected, you can write to us at Jean-frederic@lempreintecoop.comwithin 4 days of the expected date of receipt of your order.
In order to find a solution as soon as possible, please contact us by email at Jean-frederic@lempreintecoop.com within 24 hours of receiving your order.
Payments
Orders can be set by :
- Credit Card
- Paypal
- L'empreinte Coopérative gift card
Yes, our website lempreintecoop.com is hosted on a SSL (Secure Socket Layer) secured server.
Delivery
In Canada, delivery is free from 100$ CA before taxes.
In the U.S.A., delivery is free from 200$ CA before taxes.
In Canada, a flat fee of 10$ + taxes applies to orders of 99.99$ and under, before taxes (standard shipping 3-9 business days). You can choose other, faster shipping methods at checkout. These variable charges will be calculated at this stage.
Make sure you receive your order in time for Christmas: please order before December 5th!
Once your order has been validated and paid for, we'll dispatch your package within a maximum of 5 working days (excluding weekends and public holidays).
Yes, we are happy to offer you this service! When you place your order, simply select the "pick up in store" option to pick up your order directly in our store located at 88 Saint Paul Street East, Montreal, QC H2Y 1G6 during store opening hours.
An email will confirm the availability of your order as soon as it is ready in store.
Yes, we offer delivery to the United States and Europe. All shipments are made with Canada Post.
Exchange and return
We do not make any refunds. However, if you have changed your mind we will be happy to exchange your item for a voucher valid in our store or online within 15 days of receipt of your order.
No, any purchase made in store can only be exchanged in store upon presentation of your invoice within 15 days.
You may return the product(s) to us within 15 days of receipt of your order. The item(s) must be unworn, unwashed and in their original packaging.If the item(s) are not returned in their original condition, the buyer is responsible for any loss in value.
Yes, the cost of return is your responsibility.