16 products
16 products
Handcrafted Blueberry Soap
Regular price $7.00
Shipping calculated at checkout.
This soap is made from fresh Saint-Bruno-de-Kamouraska blueberries picked by hand in the region where the company is located. It is suitable for dry skin because it is full of antioxidants that will revitalize dehydrated skin. Each product is handmade and may vary slightly from the photo.
BENEFITS AND CHARACTERISTICS :
- Carefully selected simple and natural ingredients
- Nourishing and moisturizing soaps
- Natural and biodegradable plant product
DETAILS :
MATERIALS: Saponified rice bran / coconut / organic palm oil / water / perfume / fresh blueberry juice / blueberry flowers / pigment
PROVENANCE: Kamouraska (Quebec)
DIMENSIONS: 8 x 5 x 2.5
WEIGHT: 105 g
- SHIPPING
Orders are sent by Canada Post.
All packages are sent without signature, please contact us if you wish to add this option.
Please note that postal delays are out of l'Empreinte's control and may be longer than expected due to Canada Post's backlog following a month-long walkout, or to the time of year.
In Canada, delivery charges start at 200$ CA before taxes. You can choose other delivery methods at the checkout stage, for a fee but faster. These variable charges will be calculated at this stage.
Shipping charges are calculated at checkout based on the volume, weight and shipping address of your order.
- SHIPPING DELAY
Once your order has been validated and paid for, we will dispatch your parcel within a maximum of 5 working days.
Some items are produced to order. In such cases, shipment may take up to 10 working days, and you will be notified accordingly.
- CANCEL OR CHANGE YOUR ORDER
Contact us immediately at (514) 861-4427. If your order is still being processed, we will do our best to accommodate your request.
- EXCHANGE AND RETURN
We do not issue refunds. However, if you have changed your mind, we will gladly exchange your item for a voucher valid in our store or online within 30 days of receipt of your order.
- EXCHANGE CONDITIONS
If the item is not returned in its original condition, the buyer is responsible for any loss of value.
- RETURN COSTS
If you wish to exchange an undamaged item, you will be responsible for the cost of returning the product(s).
Initial shipping charges are non-refundable.
You will be responsible for the new shipping charges for your exchange.
- UNCLAIMED PACKAGE
If your package has not been claimed, it will be returned to us.
We will contact you to determine whether the order should be reshipped or refunded.
If the buyer does not return to us within 31 days, the order cannot be reshipped and will not be refunded.
Handcrafted coconut milk soap
Regular price $7.00
Shipping calculated at checkout.
Each piece is unique and may vary slightly from the photo.
This coconut milk soap has a slightly sweet scent subtly suggesting summer holidays and tropical travel. A top-of-the-line biodegradable body care product based on cold-pressed rice bran oil, the ingredient of choice for its nourishing and moisturizing properties. Each of these natural and ecological soaps is hand-made at the Kamouraska village soap factory.
ADVANTAGES AND CHARACTERISTICS :
- Simple and natural ingredients chosen with care
- Nourishing and moisturizing soaps
- Natural and biodegradable plant product
DETAILS :
MATERIALS: High quality natural plant raw materials, of regional origin when possible / Rice bran oil / plant extracts / dried herbs / therapeutic quality essential oils.PROVENANCE: Kamouraska (Quebec)
DIMENSIONS: 8 x 5 x 2.5
WEIGHT: 105 g
- SHIPPING
Orders are sent by Canada Post.
All packages are sent without signature, please contact us if you wish to add this option.
Please note that postal delays are out of l'Empreinte's control and may be longer than expected due to Canada Post's backlog following a month-long walkout, or to the time of year.
In Canada, delivery charges start at 200$ CA before taxes. You can choose other delivery methods at the checkout stage, for a fee but faster. These variable charges will be calculated at this stage.
Shipping charges are calculated at checkout based on the volume, weight and shipping address of your order.
- SHIPPING DELAY
Once your order has been validated and paid for, we will dispatch your parcel within a maximum of 5 working days.
Some items are produced to order. In such cases, shipment may take up to 10 working days, and you will be notified accordingly.
- CANCEL OR CHANGE YOUR ORDER
Contact us immediately at (514) 861-4427. If your order is still being processed, we will do our best to accommodate your request.
- EXCHANGE AND RETURN
We do not issue refunds. However, if you have changed your mind, we will gladly exchange your item for a voucher valid in our store or online within 30 days of receipt of your order.
- EXCHANGE CONDITIONS
If the item is not returned in its original condition, the buyer is responsible for any loss of value.
- RETURN COSTS
If you wish to exchange an undamaged item, you will be responsible for the cost of returning the product(s).
Initial shipping charges are non-refundable.
You will be responsible for the new shipping charges for your exchange.
- UNCLAIMED PACKAGE
If your package has not been claimed, it will be returned to us.
We will contact you to determine whether the order should be reshipped or refunded.
If the buyer does not return to us within 31 days, the order cannot be reshipped and will not be refunded.
Artisanal soap with goat's milk and lavender
Regular price $7.00
Shipping calculated at checkout.
Each piece is unique and may vary slightly from the photo.
This goat's milk based soap is ideal for normal and sensitive skin. Lavender lovers, this soap is for you! Each one of these natural and ecological soaps is handmade at the artisanal soap factory in the village of Kamouraska.
ADVANTAGES AND CHARACTERISTICS :
- Simple and natural ingredients chosen with care
- Nourishing and moisturizing soaps
- Natural and biodegradable plant product
DETAILS :
MATERIALS: Saponified oils of rice bran / coconut / organic palm / canola / water / lavender oil / cocoa butter / goat's milk / lavender flowers / pigmentPROVENANCE: Kamouraska (Quebec)
DIMENSIONS: 8 x 5 x 2.5
WEIGHT: 105g
- SHIPPING
Orders are sent by Canada Post.
All packages are sent without signature, please contact us if you wish to add this option.
Please note that postal delays are out of l'Empreinte's control and may be longer than expected due to Canada Post's backlog following a month-long walkout, or to the time of year.
In Canada, delivery charges start at 200$ CA before taxes. You can choose other delivery methods at the checkout stage, for a fee but faster. These variable charges will be calculated at this stage.
Shipping charges are calculated at checkout based on the volume, weight and shipping address of your order.
- SHIPPING DELAY
Once your order has been validated and paid for, we will dispatch your parcel within a maximum of 5 working days.
Some items are produced to order. In such cases, shipment may take up to 10 working days, and you will be notified accordingly.
- CANCEL OR CHANGE YOUR ORDER
Contact us immediately at (514) 861-4427. If your order is still being processed, we will do our best to accommodate your request.
- EXCHANGE AND RETURN
We do not issue refunds. However, if you have changed your mind, we will gladly exchange your item for a voucher valid in our store or online within 30 days of receipt of your order.
- EXCHANGE CONDITIONS
If the item is not returned in its original condition, the buyer is responsible for any loss of value.
- RETURN COSTS
If you wish to exchange an undamaged item, you will be responsible for the cost of returning the product(s).
Initial shipping charges are non-refundable.
You will be responsible for the new shipping charges for your exchange.
- UNCLAIMED PACKAGE
If your package has not been claimed, it will be returned to us.
We will contact you to determine whether the order should be reshipped or refunded.
If the buyer does not return to us within 31 days, the order cannot be reshipped and will not be refunded.
Lime blossom and soy handcrafted soap
Regular price $7.00
Shipping calculated at checkout.
Each piece is unique and may vary slightly from the photo.
This linden and soy soap is moisturizing and anti-wrinkle. It will help your skin keep a youthful and luminous appearance. Its delicate and fresh scent will remind you of the great outdoors and spring! Each one of these natural and ecological soaps is handmade at the Kamouraska village soap factory.
ADVANTAGES AND CHARACTERISTICS :
- Simple and natural ingredients chosen with care
- Nourishing and moisturizing soaps
- Natural and biodegradable plant product
DETAILS :
MATERIALS: Saponified oils of rice bran, coconut, organic palm, water, perfume, soy milk, linden leaves, pigment.PROVENANCE: Kamouraska (Quebec)
DIMENSIONS: 8 x 5 x 2.5
WEIGHT: 105 g
- SHIPPING
Orders are sent by Canada Post.
All packages are sent without signature, please contact us if you wish to add this option.
Please note that postal delays are out of l'Empreinte's control and may be longer than expected due to Canada Post's backlog following a month-long walkout, or to the time of year.
In Canada, delivery charges start at 200$ CA before taxes. You can choose other delivery methods at the checkout stage, for a fee but faster. These variable charges will be calculated at this stage.
Shipping charges are calculated at checkout based on the volume, weight and shipping address of your order.
- SHIPPING DELAY
Once your order has been validated and paid for, we will dispatch your parcel within a maximum of 5 working days.
Some items are produced to order. In such cases, shipment may take up to 10 working days, and you will be notified accordingly.
- CANCEL OR CHANGE YOUR ORDER
Contact us immediately at (514) 861-4427. If your order is still being processed, we will do our best to accommodate your request.
- EXCHANGE AND RETURN
We do not issue refunds. However, if you have changed your mind, we will gladly exchange your item for a voucher valid in our store or online within 30 days of receipt of your order.
- EXCHANGE CONDITIONS
If the item is not returned in its original condition, the buyer is responsible for any loss of value.
- RETURN COSTS
If you wish to exchange an undamaged item, you will be responsible for the cost of returning the product(s).
Initial shipping charges are non-refundable.
You will be responsible for the new shipping charges for your exchange.
- UNCLAIMED PACKAGE
If your package has not been claimed, it will be returned to us.
We will contact you to determine whether the order should be reshipped or refunded.
If the buyer does not return to us within 31 days, the order cannot be reshipped and will not be refunded.
Handcrafted bubble bath, made in Quebec
Regular price $10.00
Shipping calculated at checkout.
The artisanal soap factory Le Quai des bulles is located in Kamouraska. All their products are natural, ecological and handmade on site.
The bubble bath is ideal for a well-deserved moment of relaxation! The foam is rich, light and gentle on your skin.
USE
Pour a small amount (about 30 ml) under the tap of your bath. Immerse yourself, relax and enjoy the sweet scent.
DETAILS
- SIZE: 250 ml
- FROM: Kamouraska, Quebec
- INGREDIENTS: Water, sodium laureth sulfate, cocamidopropyl betaine (vegetable source), vegetable glycerin, sodium chloride, citric acid, disodium EDTA, phenoxyethanol, fragrance or essential oil.
- SHIPPING
Orders are sent by Canada Post.
All packages are sent without signature, please contact us if you wish to add this option.
Please note that postal delays are out of l'Empreinte's control and may be longer than expected due to Canada Post's backlog following a month-long walkout, or to the time of year.
In Canada, delivery charges start at 200$ CA before taxes. You can choose other delivery methods at the checkout stage, for a fee but faster. These variable charges will be calculated at this stage.
Shipping charges are calculated at checkout based on the volume, weight and shipping address of your order.
- SHIPPING DELAY
Once your order has been validated and paid for, we will dispatch your parcel within a maximum of 5 working days.
Some items are produced to order. In such cases, shipment may take up to 10 working days, and you will be notified accordingly.
- CANCEL OR CHANGE YOUR ORDER
Contact us immediately at (514) 861-4427. If your order is still being processed, we will do our best to accommodate your request.
- EXCHANGE AND RETURN
We do not issue refunds. However, if you have changed your mind, we will gladly exchange your item for a voucher valid in our store or online within 30 days of receipt of your order.
- EXCHANGE CONDITIONS
If the item is not returned in its original condition, the buyer is responsible for any loss of value.
- RETURN COSTS
If you wish to exchange an undamaged item, you will be responsible for the cost of returning the product(s).
Initial shipping charges are non-refundable.
You will be responsible for the new shipping charges for your exchange.
- UNCLAIMED PACKAGE
If your package has not been claimed, it will be returned to us.
We will contact you to determine whether the order should be reshipped or refunded.
If the buyer does not return to us within 31 days, the order cannot be reshipped and will not be refunded.
Artisanal exfoliating soap with seaweed from Gaspésie
Regular price $7.00
Shipping calculated at checkout.
Handmade in Gaspésie, this seaweed soap helps to clean, revitalize, slim and fight cellulite, all at the same time.
Combined with wheat germ, this soap gently exfoliates the skin. Its cedar scent transports you to a peaceful place where it feels good to be. Use it daily for optimal results.
Le Quai des Bulles is an artisanal soap factory located in Kamouraska, in the Bas-du-Fleuve region. Their soaps are made from first-pressed rice bran oil and natural and ecological products. Rice bran oil is known in the natural cosmetics community for its anti-oxidant and moisturizing properties, without leaving greasy deposits.
ADVANTAGES AND CHARACTERISTICS:
- Simple and natural ingredients chosen with care
- Nourishing and moisturizing soaps
- Natural and biodegradable plant product
DETAILS:
MATERIALS: Saponified oils of rice bran, coconut, organic palm, water, fragrance, wheat germ, seaweed, pigment.
PROVENANCE: Kamouraska (Quebec)
DIMENSIONS : 8 x 5 x 2.5
WEIGHT : 95 g
- SHIPPING
Orders are sent by Canada Post.
All packages are sent without signature, please contact us if you wish to add this option.
Please note that postal delays are out of l'Empreinte's control and may be longer than expected due to Canada Post's backlog following a month-long walkout, or to the time of year.
In Canada, delivery charges start at 200$ CA before taxes. You can choose other delivery methods at the checkout stage, for a fee but faster. These variable charges will be calculated at this stage.
Shipping charges are calculated at checkout based on the volume, weight and shipping address of your order.
- SHIPPING DELAY
Once your order has been validated and paid for, we will dispatch your parcel within a maximum of 5 working days.
Some items are produced to order. In such cases, shipment may take up to 10 working days, and you will be notified accordingly.
- CANCEL OR CHANGE YOUR ORDER
Contact us immediately at (514) 861-4427. If your order is still being processed, we will do our best to accommodate your request.
- EXCHANGE AND RETURN
We do not issue refunds. However, if you have changed your mind, we will gladly exchange your item for a voucher valid in our store or online within 30 days of receipt of your order.
- EXCHANGE CONDITIONS
If the item is not returned in its original condition, the buyer is responsible for any loss of value.
- RETURN COSTS
If you wish to exchange an undamaged item, you will be responsible for the cost of returning the product(s).
Initial shipping charges are non-refundable.
You will be responsible for the new shipping charges for your exchange.
- UNCLAIMED PACKAGE
If your package has not been claimed, it will be returned to us.
We will contact you to determine whether the order should be reshipped or refunded.
If the buyer does not return to us within 31 days, the order cannot be reshipped and will not be refunded.
Lime blossom and soy handcrafted soap
Regular price $7.00
Shipping calculated at checkout.
Each piece is unique and may vary slightly from the photo.
This linden and soy soap is moisturizing and anti-wrinkle. It will help your skin keep a youthful and luminous appearance. Its delicate and fresh scent will remind you of the great outdoors and spring! Each one of these natural and ecological soaps is handmade at the Kamouraska village soap factory.
ADVANTAGES AND CHARACTERISTICS :
- Simple and natural ingredients chosen with care
- Nourishing and moisturizing soaps
- Natural and biodegradable plant product
DETAILS :
MATERIALS: Saponified oils of rice bran, coconut, organic palm, water, perfume, soy milk, linden leaves, pigment.PROVENANCE: Kamouraska (Quebec)
DIMENSIONS: 8 x 5 x 2.5
WEIGHT: 105 g
- SHIPPING
Orders are sent by Canada Post.
All packages are sent without signature, please contact us if you wish to add this option.
Please note that postal delays are out of l'Empreinte's control and may be longer than expected due to Canada Post's backlog following a month-long walkout, or to the time of year.
In Canada, delivery charges start at 200$ CA before taxes. You can choose other delivery methods at the checkout stage, for a fee but faster. These variable charges will be calculated at this stage.
Shipping charges are calculated at checkout based on the volume, weight and shipping address of your order.
- SHIPPING DELAY
Once your order has been validated and paid for, we will dispatch your parcel within a maximum of 5 working days.
Some items are produced to order. In such cases, shipment may take up to 10 working days, and you will be notified accordingly.
- CANCEL OR CHANGE YOUR ORDER
Contact us immediately at (514) 861-4427. If your order is still being processed, we will do our best to accommodate your request.
- EXCHANGE AND RETURN
We do not issue refunds. However, if you have changed your mind, we will gladly exchange your item for a voucher valid in our store or online within 30 days of receipt of your order.
- EXCHANGE CONDITIONS
If the item is not returned in its original condition, the buyer is responsible for any loss of value.
- RETURN COSTS
If you wish to exchange an undamaged item, you will be responsible for the cost of returning the product(s).
Initial shipping charges are non-refundable.
You will be responsible for the new shipping charges for your exchange.
- UNCLAIMED PACKAGE
If your package has not been claimed, it will be returned to us.
We will contact you to determine whether the order should be reshipped or refunded.
If the buyer does not return to us within 31 days, the order cannot be reshipped and will not be refunded.
Shea Butter Artisanal Shower Gel
Regular price $12.00
Shipping calculated at checkout.
The artisanal soap factory Le Quai des bulles is located in Kamouraska. All their products are natural, ecological and handmade on site.
The shower gel cleans your skin while moisturizing it with chamomile and calendula extracts.
USE
Pour a small amount onto a sponge or washcloth and lather all over the body. Rinse and enjoy soft, delicately scented skin.
DETAILS
- SIZE: 250 ml
- FROM: Kamouraska, Quebec
- INGREDIENTS: Water, aloe juice, sodium C14-16 olefin sulfonate, vegetable glycerin, cocamidopropyl betaine (vegetable source), sodium chloride, chamomile and calendula extracts, polysorbate 20, sodium bicarbonate, tocopherol (vitamin E), magnesium ascorbyl phosphate (vitamin C), potassium sorbate, sodium hydroxide, caprylyl glycol, phenoxyethanol, perfume or essential oil.
- SHIPPING
Orders are sent by Canada Post.
All packages are sent without signature, please contact us if you wish to add this option.
Please note that postal delays are out of l'Empreinte's control and may be longer than expected due to Canada Post's backlog following a month-long walkout, or to the time of year.
In Canada, delivery charges start at 200$ CA before taxes. You can choose other delivery methods at the checkout stage, for a fee but faster. These variable charges will be calculated at this stage.
Shipping charges are calculated at checkout based on the volume, weight and shipping address of your order.
- SHIPPING DELAY
Once your order has been validated and paid for, we will dispatch your parcel within a maximum of 5 working days.
Some items are produced to order. In such cases, shipment may take up to 10 working days, and you will be notified accordingly.
- CANCEL OR CHANGE YOUR ORDER
Contact us immediately at (514) 861-4427. If your order is still being processed, we will do our best to accommodate your request.
- EXCHANGE AND RETURN
We do not issue refunds. However, if you have changed your mind, we will gladly exchange your item for a voucher valid in our store or online within 30 days of receipt of your order.
- EXCHANGE CONDITIONS
If the item is not returned in its original condition, the buyer is responsible for any loss of value.
- RETURN COSTS
If you wish to exchange an undamaged item, you will be responsible for the cost of returning the product(s).
Initial shipping charges are non-refundable.
You will be responsible for the new shipping charges for your exchange.
- UNCLAIMED PACKAGE
If your package has not been claimed, it will be returned to us.
We will contact you to determine whether the order should be reshipped or refunded.
If the buyer does not return to us within 31 days, the order cannot be reshipped and will not be refunded.
White tea and ginger soap
Regular price $9.00
Shipping calculated at checkout.
DETAILS:
INGREDIENTS: vegetable soap base [glycerin, sodium stearate, sodium myristate, cocos nucifera oil (coconut oil), olea europaea (olive oil), limnanthes alba seed oil (prairie pearl oil), titanium dioxide], fragrance, papaver somniferum seeds (poppy seeds), bamboo charcoal, oxides.
PROVENANCE : Montreal
DIMENSIONS : 8.7 x 6.2 x 2 cm
WEIGHT : 128 gr / 4.5 oz
- SHIPPING
Orders are sent by Canada Post.
All packages are sent without signature, please contact us if you wish to add this option.
Please note that postal delays are out of l'Empreinte's control and may be longer than expected due to Canada Post's backlog following a month-long walkout, or to the time of year.
In Canada, delivery charges start at 200$ CA before taxes. You can choose other delivery methods at the checkout stage, for a fee but faster. These variable charges will be calculated at this stage.
Shipping charges are calculated at checkout based on the volume, weight and shipping address of your order.
- SHIPPING DELAY
Once your order has been validated and paid for, we will dispatch your parcel within a maximum of 5 working days.
Some items are produced to order. In such cases, shipment may take up to 10 working days, and you will be notified accordingly.
- CANCEL OR CHANGE YOUR ORDER
Contact us immediately at (514) 861-4427. If your order is still being processed, we will do our best to accommodate your request.
- EXCHANGE AND RETURN
We do not issue refunds. However, if you have changed your mind, we will gladly exchange your item for a voucher valid in our store or online within 30 days of receipt of your order.
- EXCHANGE CONDITIONS
If the item is not returned in its original condition, the buyer is responsible for any loss of value.
- RETURN COSTS
If you wish to exchange an undamaged item, you will be responsible for the cost of returning the product(s).
Initial shipping charges are non-refundable.
You will be responsible for the new shipping charges for your exchange.
- UNCLAIMED PACKAGE
If your package has not been claimed, it will be returned to us.
We will contact you to determine whether the order should be reshipped or refunded.
If the buyer does not return to us within 31 days, the order cannot be reshipped and will not be refunded.
Perfumer's soap - Cologne
Regular price $12.00
Shipping calculated at checkout.
This moisturizing soap is made entirely by hand from shea butter, cocoa butter, olive oil and coconut oil. The fragrance was developed by Monsillage perfumery.
A luxurious soap to give as a gift for a relaxing, high-end bath or shower time.
This soap is 100% palm oil free.
Isabelle, the creator behind the Monsillage fragrance line, is a graduate of the Institut Supérieur International de la Parfumerie in Versailles, France. This Quebecer creates fragrances that are far from monotonous. Her eaux de toilette, eaux de Cologne and bath products will enliven your senses with delicacy.
DETAILS :
PROVENANCE: Montreal, Quebec
WEIGHT: 94 g, 3.3 oz
- SHIPPING
Orders are sent by Canada Post.
All packages are sent without signature, please contact us if you wish to add this option.
Please note that postal delays are out of l'Empreinte's control and may be longer than expected due to Canada Post's backlog following a month-long walkout, or to the time of year.
In Canada, delivery charges start at 200$ CA before taxes. You can choose other delivery methods at the checkout stage, for a fee but faster. These variable charges will be calculated at this stage.
Shipping charges are calculated at checkout based on the volume, weight and shipping address of your order.
- SHIPPING DELAY
Once your order has been validated and paid for, we will dispatch your parcel within a maximum of 5 working days.
Some items are produced to order. In such cases, shipment may take up to 10 working days, and you will be notified accordingly.
- CANCEL OR CHANGE YOUR ORDER
Contact us immediately at (514) 861-4427. If your order is still being processed, we will do our best to accommodate your request.
- EXCHANGE AND RETURN
We do not issue refunds. However, if you have changed your mind, we will gladly exchange your item for a voucher valid in our store or online within 30 days of receipt of your order.
- EXCHANGE CONDITIONS
If the item is not returned in its original condition, the buyer is responsible for any loss of value.
- RETURN COSTS
If you wish to exchange an undamaged item, you will be responsible for the cost of returning the product(s).
Initial shipping charges are non-refundable.
You will be responsible for the new shipping charges for your exchange.
- UNCLAIMED PACKAGE
If your package has not been claimed, it will be returned to us.
We will contact you to determine whether the order should be reshipped or refunded.
If the buyer does not return to us within 31 days, the order cannot be reshipped and will not be refunded.
Perfumer's Soap - Geranium Bourbon
Regular price $12.00
Shipping calculated at checkout.
This premium soap with the fragrance of Geranium Bourbon was developed by the perfumery Monsillage. Palm oil free, it is made with 100% natural skin moisturizing ingredients such as shea butter, cocoa butter, olive oil and coconut oil.
The sweet and relaxing scent of Geranium Bourbon is similar to that of the rose. It is ideal for relaxing in the bath or shower.
Isabelle, the creator behind Monsillage fragrances, is a graduate of the Institut Supérieur International de la Parfumerie in Versailles, France. This Quebecer creates original fragrances that break away from the monotony. Her eaux de toilette, candles and bath products will enliven your senses.
DETAILS :
PROVENANCE: Montreal, Quebec
WEIGHT: 94 g, 3.3 oz
- SHIPPING
Orders are sent by Canada Post.
All packages are sent without signature, please contact us if you wish to add this option.
Please note that postal delays are out of l'Empreinte's control and may be longer than expected due to Canada Post's backlog following a month-long walkout, or to the time of year.
In Canada, delivery charges start at 200$ CA before taxes. You can choose other delivery methods at the checkout stage, for a fee but faster. These variable charges will be calculated at this stage.
Shipping charges are calculated at checkout based on the volume, weight and shipping address of your order.
- SHIPPING DELAY
Once your order has been validated and paid for, we will dispatch your parcel within a maximum of 5 working days.
Some items are produced to order. In such cases, shipment may take up to 10 working days, and you will be notified accordingly.
- CANCEL OR CHANGE YOUR ORDER
Contact us immediately at (514) 861-4427. If your order is still being processed, we will do our best to accommodate your request.
- EXCHANGE AND RETURN
We do not issue refunds. However, if you have changed your mind, we will gladly exchange your item for a voucher valid in our store or online within 30 days of receipt of your order.
- EXCHANGE CONDITIONS
If the item is not returned in its original condition, the buyer is responsible for any loss of value.
- RETURN COSTS
If you wish to exchange an undamaged item, you will be responsible for the cost of returning the product(s).
Initial shipping charges are non-refundable.
You will be responsible for the new shipping charges for your exchange.
- UNCLAIMED PACKAGE
If your package has not been claimed, it will be returned to us.
We will contact you to determine whether the order should be reshipped or refunded.
If the buyer does not return to us within 31 days, the order cannot be reshipped and will not be refunded.